Operations & Management Consulting
Our Consultants have extensive experience are cover all corners of hospitality operations
Our Consultants have extensive experience in most areas of hospitality management operations and provide cost effective strategies and solutions which are practical and actionable. With a wide representation of disciplines, we are able to analyse and offer advice to enhance operational performance and guest satisfaction. Reviewing and fine tuning standard operating procedures, our team will work with property based teams to improve and deliver service excellence with practical management solutions.
Our Sales, marketing and revenue specialists work with hotel teams and owners to achieve market leading top line revenue performance. Our teams do this through sales, marketing, and revenue strategy consulting including market performance evaluation, pricing and demand generation whilst developing your team with on the job training or task force support when and if necessary. We provide support to enhance your brand including management and in case of brand transition which can more often than not be disruptive across the operation. Our team will be there to make the process as seamless as possible for associates and patrons and at the same time meet brand standards and expectations.
Financial & Business Analysis Consulting Services
Our team can provide owners and operators an expert outside diagnosis of capital and cash deployment management, organizational and workforce management, and in depth market analysis.
We provide valuation services, identify operational inefficiencies, develop gap analysis, identify opportunities and present comprehensive plans to improve overall processes and performance. With years of hands-on operations experience and excellence, we are able to advise owners and operators in areas of finance and internal controls. Budgeting and forecasting, Capex planning, competitive analysis, compliance audits are just some of the services we can provide. Our team can also provide task-force assignments to fill the gap in your management team.
Food and Beverage Consulting Services
Find food and beverage (F&B) operators to increase the profits of your hotel, restaurant and bar outlets. Our F&B consultants are masters in their craft and provide consulting services in: concept development, operations, facility design, outlet management, menu engineering, beverage development and concepts, F&B marketing and more.
Our culinary experts offer services to the hospitality industry and have the experience and to offer practical, actionable and innovative solutions to hotel, restaurant, bar, conference centre and even outside catering operators.
When necessary, we are also able to step into management or supervisory roles to implement solutions and make necessary improvements to operations and profitability for your F&B business and aligning to your needs.
- Restaurant Concept Development Consulting
- Foodservice Facility Design Consulting
- Menu Pricing Engineering Consulting
- Food and Beverage Management Consulting
- Bar Beverage Development Consulting
- Restaurant Operations Consulting
- Food and Beverage Marketing Consulting
- SWOT Analysis Consulting
Hospitality Management Assessment & Organizational Development Consulting Services
Ensuring that the expectations of owners and operators, as well as guests and associates are all being met, this while delivering a superior product is a monumental endeavour.
We are able to facilitate this essential requirement of the hospitality industry through our knowledge and experience in key leadership positions throughout the industry with years of practical experience. Our team is able to swiftly execute and comprehensively perform a hotel management assessment, assess and evaluate a management team, critically evaluate the culture of your organization, policies and procedures that hinder productivity, service and facilities. Ultimately the intent being to bring actionable and practical solutions to owners and operators.
Our team drives results-driven solutions to elevate and deliver service excellence, support cultural change, foster positive work environments and ethics, create plans and deliver training and professional development. We assist owners, operators and /or management through reorganization or rebranding transitions. Our experts have worked in multi ethnic cultures across many countries and territories and understand the complexities of managing a diverse workforce, we provide comprehensive solutions to all assignments.
Task Force Services
Experienced senior executives and managers for short-term or task-force assignments
A fresh perspective can assist in aligning organizational priorities by providing recommendations and best practices, creating and/or executing a successful roadmap that hands off easily to permanent staffing solutions. Our team of consultants can assist in the on-boarding process, mentoring and training new leadership to hit the ground running.
We can fill a hotel’s short term management needs at relatively short notice across the Middle East and Africa.
Our seasoned professionals immediate and proactive work eliminates that risk of not having your leadership team on the ground and are available for assignments of up to three months, depending on the respective country’s restrictions and work visa. These individuals are ready to look after your business and lead your team to great success.
- General Manager
- Deputy General Manager / Hotel Manager
- Director of Finance
- Director of Sales & Marketing
- Director of E-Commerce
- Director of Catering & Conventions
- Director of Revenue Management
- Director of Food & Beverage
- Director of Engineering
- Director of Human Resources
Pre-Opening Services
Available in all areas where Hotel Solutions Partnership can offer professional guidance to help start-up your operation, ranging from project management, recruitment of your management team, developing food and beverage concepts, specifying IT and systems and writing standard operating procedures manuals. This may include amongst other:
- Preparing a detailed pre-opening plan with timelines, milestones and required resources.
- Writing a sales & marketing plan including price matrix, channel management strategy, PR launch strategy etc.
- Preparing a manning guide, salary scales, job descriptions and compensation/employee incentive programs.
- Pre-opening technical requirements detailing the necessary Furniture, Fixtures and Equipment, IT/Systems and Operating Supplies & Equipment.
- Preparing a timetable for hand-over from contractors, commissioning of equipment, punch-listing/snagging, health and safety requirements and preparing maintenance manuals.
- Working with on-site management and team members, Hotel Solutions Partnership will develop and oversee implementation of relevant Standard Operating Procedures (SOPs) to ensure a seamless launch.
- A review of systems and structures will aim to promote service excellence with options for leadership training, team building and vision and values workshops as required.
- Hotel Solutions Partnership can provide support during the busy soft-opening phase of the hotel until operations stabilize.